FNB was recently recognised for being the “Most Innovative MVNO” in the Telecoms.com Awards that conferred in London. By Staff Writer
“We are extremely proud of this achievement, and it is a testament to our culture of innovation and commitment to providing the best products and services to our customers,” say Shadrack Palmer, Chief Commercial Officer of FNB Connect.
In June 2015 FNB became the first bank in South Africa to launch a Mobile Virtual Network Operator (MVNO). The take up of the service has been nothing short of extraordinary and at the beginning of November, FNB announced that it had over 100 000 active SIMs.
In addition to this, FNB picked up another two notable awards in the AfricaCom awards ceremony convened in Cape Town also in November. FNB were winners in the “Excellence in Customer Experience Management” and “Most Innovative Service” categories for the FNB Connect offering.
“It’s really humbling to see the global recognition we are receiving in less than 6 months of launch,” says Palmer.
Customers are regularly logging onto Online Banking, FNB APP and Cell phone Banking to self manage their SIMs just like they manage their bank accounts. SIM management functions include changing limits, block and unblocking SIMs, ordering replacement SIMs doing a SIM Swap and of course managing their spend. This also helps customers save time as they can avoid calling into the call centres and they can execute these functions by a few clicks on Online Banking, the Banking App or Cell phone Banking.
In terms of product and features, the Flexi product and auto recharge are very popular with customers.
“The FNB Connect Flexi package is an innovative product in the market that can be changed monthly according to each individual’s needs using sliders to choose your data, voice and SMS, “adds Palmer.
Another cool feature on the FNB Connect Prepaid offering is the Auto Top-Up function that allows customers to automatically top up their airtime or data when their balance reaches a certain limit. This means that customers will never run out of airtime or be out of bundle when it comes to data.
“We are very excited with the growth of FNB Connect and very pleased that customers are seeing the value in the transparency, control, flexibility and rewards associated with the product,” says Palmer.