MTN said in a statement on Thursday that it was experiencing voice and data connectivity issues affecting some of its subscribers across the country.
“Engineers are investigating the issue,” the company said.
“MTN apologise to affected customers for any inconvenience caused.”
In May, Mteto Nyati MTN CEO, said MTN has prioritised transforming customer experience as one of the key differentiators that will set MTN apart from the competition.
To that end, MTN embarked on an aggressive network rollout which saw the operator increasing spend by 92.9% last year and adding 966 2G sites, 1 593 largely co-located 3G sites and 3 148 LTE sites to its network.
Looking ahead, Nyati announced that MTN will be ramping up its full service ICT offering through MTN Business, delivering high-speed broadband to households and businesses through FTTx rollout, driving LTE and 3G handset distribution across all segments and decreasing 2G distribution share across all channels.