Naked, South Africa’s first end-to-end artificial intelligence-driven insurance platform, is building on its significant success in car insurance by bringing its next-generation insurance to the home insurance market.
Customers can now get comprehensive, instant, and hasslefree cover for their home and the things they own through Naked’s completely automated digital process.
Naked offers customers a comprehensive set of short-term personal insurance products that are built on new generation technology and a fairer business model. In April 2018, Naked launched an award-winning car insurance offering that uses automation to offer significant premium savings and higher levels of customer control over the insurance experience.
Naked’s comprehensive product range now includes home cover (building insurance up to R10 million) and contents insurance (up to R2.5 million). The new offerings leverage Naked’s completely automated, front-office to back-office, processes to enable consumers to purchase cover through the mobile app within seconds.
Consumers can get a quote from Naked’s friendly chatbot, Rose, in 90 seconds and sign up for home and contents insurance in under three minutes – completely online and with no need for a phone call. They can also claim from, manage, change and cancel their policies from the Naked app without the need to speak to a call centre agent, giving them unprecedented control.
“Since we launched South Africa’s first AI-native car insurance product, many of our customers have asked when they would be able to insure their homes and possessions with us too,” says Ernest North, cofounder at Naked.
“Because it was always our plan to leverage our AI, automation and machine learning
technology to offer a comprehensive product suite, we are excited to answer this request with our home and contents product range.”very incentive to keep customers
happy by paying reasonable claims since it does not profit from lower claims pay-outs.