MTN South Africa on Thursday promised to offer its customers a viable mobile money service in South Africa.

Today, MTN South Africa launched its mobile money service, known as MoMo.

“At the heart of our renewed venture into the improved mobile money space in South Africa is our passion to provide value-added services that meet our customers’ needs. As part of this, a major focus area is to provide our customers with secure, reliable and accessible financial services,” says Felix Kamenga, Chief Officer of MTN SA Mobile Financial Services.

“The local market is characterised by significant population growth, a youthful demographic, and relatively high levels of data and digital adoption.

“We believe that all these factors, coupled with the unrivalled quality and coverage of our network, bodes well for us to offer a viable mobile money service in South Africa.”

MoMo is available to all South African citizens, regardless of the network they are using. The platform, which is powered by UBank, enables customers to use their mobile phones, and other devices, to send and receive money, purchase airtime and prepaid electricity, and pay for their municipal bills and DSTV subscriptions. This makes MoMo appealing to even the banked community who might not enjoy the burden of withdrawing cash from their accounts.

With regards to being able to use MoMo at retail stores, MTN is taking a phased approach in terms of bringing the full offering to life. Adding South Africa’s well-known retail brands to the platform will be implemented from May 2020 onwards.

MoMo is available to customers who use both smartphones, and basic feature phones, making it a solution that can be used by anyone – this ranges from people who have not been part of the formal financial services world, to those looking for a convenient way to purchase luxury goods.

MTN MoMo offers two types of accounts, a Yello account and a Yello Plus account. On the Yello account, daily cash transactions are limited to R3 500.  The total daily amount for a full range of transactions is R10 000, while the monthly account limit is capped at R20 000. On Yello Plus, daily cash transactions are limited to R10 000.  The total daily amount for a full range of transactions is R20 000, while the monthly account limit is capped at R40 000.

MoMo customers can cash in funds at MTN-branded stores, at UBank branches, or through their own banks via electronic funds transfers (EFTs).  Similarly, they can use these options to cash out funds.

MTN is awaiting final approval from Apple to register the MoMo app on the Apple App Store. This is expected to be finalised within the next couple of weeks.

MoMo uses biometrics like voice and facial recognition to authenticate users.  The details of MoMo customers are cross-checked with the population database at the Department of Home Affairs. In addition to this, the user’s funds are also protected by a PIN. If the MoMo customer loses their phone, their money is still safe.

“MoMo currently has about 50 dedicated agents that are based at selected MTN-branded stores, and we continue to recruit. We expect to have around 400 agents in all stores by the beginning of the second quarter of this year.”

 In addition to store-based agents, MoMo will have non-store-based agents that will help to facilitate registrations and cash-in’s and cash-out transactions across the country. Agents are carefully vetted and receive extensive training to ensure that they are able to deliver exceptional service to MoMo customers.


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