Seacom has launched its fibre service, WonderNet which the company believes introduces a new level of customer experience in the home fibre market.
WonderNet is Seacom’s play for a stake in the growing fibre-to-the-home (FTTH) market.
It offers a range of uncapped, unthrottled packages starting from 10Mbps through to 1Gbps.
All packages include a standard Wi-Fi enabled router, without upfront costs and which can be purchased on a month-to-month option. There is also no Fair Usage Policy (FUP), and, as customers have come to expect from Africa’s leading network provider, no contention ratios.
“Consumers require a simple, fast and effective way to do business and connect themselves and more importantly, their families, with the digital world. Traditional methods of doing business simply don’t cater for the consumer anymore. This is how the WonderNet concept was born” says Matthew Campbell, Head of FTTH and SME for Seacom.
Seacom has a custom-developed digital platform that it plans to launch mid-May 2020, which caters to various customer requirements and preferences.
“It’s a very competitive space,” says Steve Briggs, Chief Commercial Officer of Seacom, “but Internet Service Providers that plan to have a long-term play in FTTH will be those that offer superior customer experience; automated systems, with great digital and customer experience interfaces”.
“But it goes further than this, you also have to have a great product that addresses reliability, speed, and real Internet protection from outside cybersecurity attacks and WonderNet is that product. Importantly,” Briggs notes.
“We’ve invested in a digital platform, including an app, to enable seamless self-service. We want to create a great consumer product and an even better customer experience.”
Seacom launched Africa’s first broadband submarine cable system along the continent’s Eastern and Southern coasts in 2009.
Today Seacom is the preferred partner for African businesses, network carriers, and service providers.