Pick n Pay said today it had opened additional capacity in response to the high demand in online shopping on its scheduled delivery platform www.pnp.co.za. In Gauteng particularly, where the third wave is resulting in more people distancing and isolating, the retailer has increased delivery slots by 65% on the platform.
“We have moved quickly to add delivery slots – particularly in Gauteng – to make sure that we respond to increased demand for online shopping during this time,” says John Bradshaw, retail executive: Omnichannel at Pick n Pay.
The retailer says that certain areas in Cape Town experiencing high demand are also receiving additional capacity while the rest of the Western Cape and other provinces are being monitored to ensure needs are met over the coming days and weeks.
The move to respond quickly comes after registrations on Pick n Pay’s on-demand platform, Bottles by Pick n Pay, spiked over the last week with treble the number of users compared to the previous year.
Bottles offers same day delivery within 60 minutes of placing an order.
Pick n Pay has launched an online scheduled grocery delivery service that enables customers to set up an automatic weekly or monthly delivery of items they buy regularly.
Removing the hassle of manually placing regular online orders for essentials, this new online shopping feature, called Grocery Genius, offers customers an easy and more convenient way to re-stock products – from the week’s groceries to monthly pantry and household items.
Pick n Pay was the first retailer to launch online grocery shopping in South Africa and has now become the first supermarket to introduce this future-focused grocery service. Gaining traction overseas with companies like Amazon Prime, this new service is expected to further change the landscape of how customers maximise convenience when shopping for their groceries.
After a successful pilot with a group of shoppers last year, this service is now available to all online shoppers. “It is as easy as ‘set it and forget it’ and the feedback has been very positive as time-saving has always been a major priority for our customers,” says Georgina Muirhead, Online Manager.