Author: Andre Schoeman

By Andre Schoeman ICASA-South Africa’s telecoms regulator might have saved thousands of jobs in the local call-centre industry. A few weeks ago, ICASA announced it had reached an agreement with South Africa’s mobile service providers to cut data costs by as much as 30%. In many developing countries, particularly in South Africa, call-centres provide much-needed entry-level opportunities absorbing thousands of relatively under-skilled job seekers. Utilising this opportunity, many call-centre agents, after receiving training in computer literacy amongst others, are able to move on to other employment opportunities with better pay. In my view, call-centres are equivalent to a privately funded…