Author: Darren Bak

The year 2020, according to AWS Chief Andrew Jassy, was a wakeup call for cloud adoption and digital transformation. He advised that the businesses that delay digital transformations or that hold on to legacy technologies and processes face disruption or irrelevance. The hard truth he proposed was transform or face an eventual decline. But not all processes are made equal. Some are harder to transform than others. Physical documents, for example, remain an ever-present thorn in many a business’s side. Many business processes still rely on paper-based workflows. These businesses are falling behind in customer experience, not to mention document…