Author: David Meintjes

Moving to the cloud is essential. Businesses that don’t move to the cloud can, to some degree, add complicated layers to their legacy systems in an effort to keep up with the times, but eventually, they will be forced to make the move. If you want to take advantage of technology, build compelling customer experiences and enhance your own efficiency, it needs to be in the cloud because every modern business communication development and trend depends on it. Moving to the cloud can be complicated and could be a challenge for large enterprises. Small and mid-size businesses find it easier…

One of the most important considerations for businesses, as they strive to squeeze out efficiencies and become more competitive, is understanding that to be truly relevant and appealing for customers and staff, they need an intelligent business communication platform. This implies the ability to adapt and react based on real-time insights. At the heart of having an intelligent communication platform is making sure the customer journey throughout the business is easy and the touchpoints are pleasant. Everyone will have a host of positive and negative experiences. Let’s take a moment and think about the last time we were stuck in…