Author: Gerhard Nortje

The online retail industry is experiencing an unprecedented boom, with indications that the sector was worth R30bn in 2020, a full third higher than estimates just three years ago. This means retailers of all shapes and sizes need to ensure their systems and e-commerce capabilities are modernised to keep pace with the modern consumer. The most sustainable route to future-proofing a retail business is by building a long-term relationship with its IT partner. Both sides need to contribute ingredients to the recipe for the success of these partnerships. Before we look at the recipe for successful partnerships between retailers and…