Is Automation Making Contact Centre Agents Redundant?By Ryan FalkenbergJanuary 25, 2023 If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier…
Zoom Buys Five9, An Intelligent Cloud Contact Centre For R213 BillionBy Staff WriterJuly 19, 2021 Zoom announced it has agreed to buy Five9’s intelligent cloud contact centre for $14.7 billion or R213 billion. The popular video…
This SA Boutique Contact Centre Firm Wants to Make a DifferenceBy Gugu LourieJuly 23, 2019 For South Africa, the contact centre industry is dominated by multinational contact centres. One local contact centre firm is taking…
