How AI And IoT Are Powering Disruption In Some Of South Africa’s Key IndustriesBy Staff WriterApril 4, 2024 Separately, Artificial Intelligence (AI) and the Internet of Things (IoT) are already driving significant development in industries like manufacturing and…
What Solutions Are There For Contact Centres Left In The Dark By Load Shedding?By Ryan FalkenbergJuly 4, 2023 When you think about the businesses most affected by load shedding, chances are contact centres don’t immediately leap to mind.…
Coronavirus: A Catalyst For Change In The Contact CentreBy Karine PalaciosApril 15, 2021 When the Coronavirus pandemic struck, contact centres across the world could no longer work like they used to. The initial…