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Mon, May 17, 2021

MTN says sorry with 1GB bundle for outage 

 

MTN South Africa announced on Wednesday afternoon that it will reimburse its customers who were affected by the intermittent connection issue at the beginning of this week.


The issue has been resolved and all services have been fully restored by Tuesday (16 February 2016) evening.

The compensation will be awarded to affected customers that purchased an MTN 1 Day data bundle during the past two days that have not utilised these bundles due to the network outage experienced.

The rationale behind this is that a number of customers had purchased MTN 1 Day data bundles which they could not use, data during the duration of the outage. MTN subscribers who will be recompensed have the option of choosing the hour they wish to utilise the 1GB data bundles that MTN will be offering as reparation.

Qualifying customers will receive a notification about the compensation from MTN including details of how to activate the 1GB bundle.

Once again, MTN sincerely apologises to its customers for the inconvenience caused. Our subscribers are free to engage with us on this matter through a range of our consumer touchpoints. We remain committed to providing you with a distinct customer experience which you have come to expect from MTN.

 

 

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