Checkers Rewards Programme Has Attracted Over 4.7 Million Customers

Checkers, Africa’s largest supermarket group in November 2019 introduced its new rewards programme, called Checkers Xtra Savings. The programme was to compete with Pick...

Latest Posts

MTN Takes Interim Measures To Preserve Liquidity of MTN Zakhele Futhi

The liquidity of MTN Zakhele Futhi has been impacted by MTN’s decision not to declare a dividend in its financial results for the six...

Spring Into Action This Spring – 6 Steps To Buying The Perfect Home

Spring is one of the best seasons to buy a home. The weather is warming and the positive shift in weather is prompting people...

Lawyer Belinda Mapongwana Appointed as Chairperson of MTN Zakhele Futhi

MTN Zakhele Futhi, the black economic empowerment scheme of MTN Group, has tapped lawyer Belinda Mapongwana as its chairperson. Mapongwana will replace Sindisiwe Mabaso-Koyana, who...

Avon Commemorates International Peace Day With a Premier Film on Domestic Violence

Global beauty and cosmetics company Avon will be joining the global community in commemorating International Peace Day on September 21, and the company will...

 Barclays will be the first bank to employ chatbot in Africa to handle online banking queries

As part its efforts to become the most intelligent bank Barclays Africa, a subsidiary Absa, announced on Tuesday that it would pilot a chatbot that relies on artificial intelligence to simulate intelligent conversation through written or spoken text with customers online.

The pilot will be implemented within the coming few weeks, making it the first bank to do so in Africa.

“At Absa, we are constantly seeking new ways to be more relevant to our customers. By aligning our user-centric and big data expertise we are able to connect with our customers through channels that they are actively using,” said Yasaman Hadjibashi, Chief Data Officer at Barclays Africa.

The trial of the chatbots not only marks a transformation in the way the bank will engage with customers, but further underscores its efforts to become the most intelligent bank.

The fact that messaging apps continue to eclipse social media (as the conversational channel of choice in monthly active users) means that consumers are quickly adopting ‘smart’ two-way messaging apps as opposed to traditional, and more limited options such as SMS or email.

Jan Moganwa, Chief Executive of Personal & Business Customer Solutions at Barclays Africa, said that artificial intelligence enabled chatbots can answer simple customer questions quickly, freeing up staff to focus on more complex customer issues that require deeper human insight.

“Connecting with our customers is core to our business. Introducing chatbots at Absa provides greater ability to have relevant conversations with our customers, and provide immediate response,” says Moganwa.

Latest Posts

MTN Takes Interim Measures To Preserve Liquidity of MTN Zakhele Futhi

The liquidity of MTN Zakhele Futhi has been impacted by MTN’s decision not to declare a dividend in its financial results for the six...

Spring Into Action This Spring – 6 Steps To Buying The Perfect Home

Spring is one of the best seasons to buy a home. The weather is warming and the positive shift in weather is prompting people...

Lawyer Belinda Mapongwana Appointed as Chairperson of MTN Zakhele Futhi

MTN Zakhele Futhi, the black economic empowerment scheme of MTN Group, has tapped lawyer Belinda Mapongwana as its chairperson. Mapongwana will replace Sindisiwe Mabaso-Koyana, who...

Avon Commemorates International Peace Day With a Premier Film on Domestic Violence

Global beauty and cosmetics company Avon will be joining the global community in commemorating International Peace Day on September 21, and the company will...

Don't Miss

Telkom Taps Ex-MTN Executive and Openserve Boss as Board Members

Telkom has announced the appointment of new board members after the retirement of independent non-executive directors Santie Botha and Khanyisile Kweyama. Botha and Kweyama will...

Vodacom Zero-Rates New COVID Alert SA App

This past week, the national Department of Health (DoH) launched a COVID Alert SA App – in partnership with Discovery - to strengthen the...

Judi Bola Online: A Complete Guide on Sports Betting

Games or sports have always been a relaxing and entertaining activity for all of us. There are different kinds of outdoor and indoor games...

Vodacom Joins SADC’s TCIB Instant Payments Scheme

Vodacom Group and the SADC Banking Association have signed a memorandum of understanding that will allow the Vodacom Group to join the South African...

New York-Based DCG Buys Naspers-Backed Luno

Luno, one of the largest crypto exchanges in Africa, has been bought by New York-based Digital Currency Group (DCG). Luno is backed by Naspers and...

Stay in touch

To be updated with all the latest news, offers and special announcements.