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E-commerce merchants: Time to rethink approach to your call centre

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By Jed Hewson, director of 1Stream. For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online...

And the winner of the MTN Quiz4Moola is…

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Following weeks of participation on the Quiz4Moola platform, today MTN announced the grand winners of the Quiz4Moola who will respectively pocket R1 million in...

Virtual reality tech may make ‘going shopping’ in real life a thing of the...

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By Anthony Kent High street shops are well-established online these days and provide new opportunities for interaction between shop and shopper. Consumers have become accustomed...

Insurers need to start using predictive analytics or lose out!

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By Dr Corine Van Erkom Schurink, While predictive analytics is a hot topic, many local businesses are hesitant to embrace it. However, given the significance of...

How computers are learning to make human software work more efficiently

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By John R. Woodward, Justyna Petke and William Langdon  Computer scientists have a history of borrowing ideas from nature, such as evolution. When it comes...

Facebook to bring Internet.org free basic services to Cell C customers

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By Staff Writer Cell C has teamed-up with Facebook to bring affordable Internet access to consumers through the launch of Facebook’s initiative, Internet.org free basic...

Telkom retrenchments ‘revives’ architects of Apartheid

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Telkom’s race obsession and Solidarity’s penchant for playing the race card conspire to revive apartheid While Telkom – South Africa’s largest fixed-line telephone group –...

The plan to make Johannesburg home to a digital revolution

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By Barry Dwolatzky Over the past two years, an initiative has been underway to put an area of central Johannesburg on the map as a place...

Internet has hidden perils for teenagers – but spying on them isn’t the answer

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By Jens Binder The South Korean government has required that teenagers install a spy app on their smartphones. Having the app is compulsory for teens –...

It’s not just hype – 3D printing is the bridge to the future

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By Iain Todd A company in the Netherlands is building a bridge across a canal in Amsterdam using 3D-printing robots. It seems that such attention-grabbing...

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